24 Comments
author

I need to figure out some of the specifics regarding the subscriber chat. Once I do that I'll start a thread.

Expand full comment
author

This will be for paid subscribers only as I can imagine the hell that would be unleashed if everybody could participate.

Expand full comment

Those of us who pay can raise Hell too, thank you very much.

Expand full comment
Dec 1, 2022Liked by Niccolo Soldo

Nice idea but totally useless for those that access via laptop / desktop. For clarity this includes myself.

Expand full comment
author

It's an add-on feature, but be safe in knowing that the articles will remain the central focus and continue to generate the most traffic on this site.

Expand full comment
Dec 1, 2022Liked by Niccolo Soldo

Can you advise on whether notifications that new messages are on the app will be emailed out continuously and how one might switch this off if one is a desktop/laptop-er, or what the default on notifications will be

I hope the app goes well.

Expand full comment
author
Dec 1, 2022·edited Dec 1, 2022Author

It only works on mobile, and if you do choose to download the app no emails will be generated. All notifications will appear on the app itself, which you can choose to "snooze".

If emails do get generated (they've assured me that it doesn't happen) do let me know and I will chimp out.

Expand full comment

Hmm, I have the app, but I don't see the chat icon

Expand full comment
Dec 1, 2022Liked by Niccolo Soldo

If I'm not mistaken this feature has only been rolled out on iOS for now. Android users will have to wait.

Expand full comment
author

Android as of earlier today as well.

Expand full comment
Dec 1, 2022Liked by Niccolo Soldo

Right. Will need to update the app then. See you've waited until everyone can access it...or you're an Android user yourself ;)

Expand full comment

I have a paid subscription

Expand full comment
author

Then you probably need to update the Substack app in your mobile.

Expand full comment

And I have just updated the app. Hmmm...

Expand full comment

Maybe it only works on iphone? (This is an ipad).

Expand full comment
author

Only iPhone and Android.

Expand full comment
Dec 1, 2022Liked by Niccolo Soldo

I don't have it yet either. The app seems to be a work in progress, it was basically impossible to comment using it for a while since the position of the typing thing would jump around as you input letters, but that seems to be fixed now

Expand full comment
Dec 1, 2022Liked by Niccolo Soldo

Useless for me if it doesn't work on the web.

Expand full comment

Everyone I know accesses Substack from their desktop/laptop. It is, after all, a long-form tool...not a Twatter replacement. This would be a great feature on the desktop, but this is mostly Substack trying to get us all to load its app and I, for one, am not going there. Please get them (or ask in any case) to put the chat tool onto the desktop/laptop where it might be more-than-interesting. Thanks

Expand full comment

Hi Niccolo. I want to subscribe for chat facility, already a regular. How do I pay extra or do you adjust automatically? Excited.

Expand full comment
author

You don't have to pay extra. I just adjust it so that only paying subscribers can participate.

Expand full comment

Just my opinion but the content is so varied and consistent in quality you should at least explore a moderate increase in sub. Maybe 7 euro?

Expand full comment

Welcome to customer Service Sr Soldo.

May I speak with your manager? 🙋🏼‍♀️

Expand full comment